Front Desk Receptionist
1 day ago
The Role:
We are seeking a highly skilled and customer-focused Receptionist to join our team at Aire Ancient Baths in London. As a Receptionist, you will be responsible for managing the reception area, coordinating front desk activities, and providing exceptional customer service to our guests.
Key Responsibilities:
- Greet and welcome guests, responding to their queries and addressing any complaints in a friendly and courteous manner.
- Manage incoming calls, emails, and respond to customer inquiries in a timely and professional manner.
- Coordinate with the team to ensure seamless check-in and check-out processes, creating sales opportunities and increasing upselling during the check-in process.
- Develop a deep understanding of our services and experiences, enabling you to provide expert recommendations to our guests.
Requirements:
- Experience in the hospitality industry, with a strong background in customer service.
- Professional English language skills, with excellent communication and interpersonal skills.
- Flexibility to work a variety of shifts, including evenings, weekends, and bank holidays.
What We Offer:
- A competitive hourly salary of £13.13.
- A permanent contract with opportunities for growth and development.
- A comprehensive training program to ensure your success in the role.
- A fun and dynamic work environment, with a team that is passionate about delivering exceptional customer experiences.
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