Front Desk Receptionist
21 hours ago
We are seeking a skilled and friendly Front Desk Receptionist to join our team at Imperial London Hotels. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from check-in to check-out.
Key Responsibilities:- Manage front desk operations, including check-in, check-out, and room assignments
- Provide excellent customer service, responding to guest inquiries and resolving issues in a timely and professional manner
- Operate the Opera PMS system, ensuring accurate and efficient management of guest information and hotel operations
- Collaborate with colleagues to maintain a clean and organized front desk area, ensuring a positive impression for our guests
- Participate in ongoing training and development to enhance skills and knowledge
- Previous experience in a customer-facing role, preferably in a hotel or hospitality environment
- Working knowledge of Opera PMS system
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
- High school diploma or equivalent required; degree in hospitality or related field preferred
- Holidays (inc. of bank holidays) pro-rota increasing with length of service up to 28 days
- Free meals on duty
- Uniform & dry-cleaning
- Workplace pension scheme
- £ Refer a Friend Scheme
- Employee recognition
- Employee awards
- Social events
- Interest-free Season Ticket Loan / Travelcard Loan
- 10% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
- Shopping discounts across several high-street brands and online retailers
- Sabbatical leave (subject to eligibility)
- Mental health first aiders support & well-being
- Employee Assistance Programme- Supported by Hospitality Action:
- Career Guidance, Life Coaching & Tenancy Agreements
- Legal Assistance & Financial Assistance
- Wellbeing Tools e.g. personal counselling, addiction support, digital fitness programmes, nutrition guides and recipes etc.
- Training and development through our Imperial London Hotels Academy
- Access to fully funded apprenticeships (subject to eligibility)
- £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
- Access to Supported Study Scheme (subject to eligibility)
- Annual Free English Course accredited by UCL Centre for Languages & International Education
- Opportunity to explore other roles within Imperial London Hotels after 1 year of service
- Technology Scheme (subject to eligibility)
- Cycle to Work Scheme (subject to eligibility)
- Workplace Nursery Scheme (subject to eligibility)
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