Technical Documentation Specialist
2 days ago
Company Overview
Netwrix Corporation is a global leader in cybersecurity, dedicated to empowering security professionals to face digital threats with confidence. With over 900 remote employees across 35 countries, Netwrix continues to expand its market presence through innovation and strategic acquisitions.
Job Description
As a Technical Documentation Specialist at Netwrix Corporation, you will be responsible for developing and maintaining high-quality, up-to-date content for the internal knowledge wiki and public knowledge base. You will analyze the effectiveness of the knowledge base and implement improvements based on user feedback and performance metrics.
You will partner with the technical documentation team to align content with current product offerings and enhance help center resources. You will work with technical enablement specialists to integrate updated technical information into training materials and sessions.
In this role, you will liaise between support, engineering, product management, and other experts to gather, synthesize, and translate complex technical information into clear, actionable content.
Required Skills and Qualifications
- Strong editing, proofreading, and content development skills
- Familiarity with Windows system administration and technical documentation processes
- Experience using Salesforce knowledge management tools and other content management systems
- Background in customer service, training, or technical education, with a demonstrated ability to write content that reduces support inquiries
Benefits
At Netwrix Corporation, we offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, as well as additional paid day off at your birthday, wellness programs, challenging projects, opportunities for career advancement, and a casual and innovative upbeat work environment.
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