Business Director
4 weeks ago
About the Role
We are seeking a dynamic and inspirational Business Manager to lead, coach, and develop our team of Fragrance Specialists to achieve sales, customer service, and operational targets. As a Business Manager, you will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and the leadership of a high-performing team.
Key Responsibilities
- Lead and develop a high-performing team of Fragrance Specialists to achieve sales, customer service, and operational targets
- Create and execute an agile business plan to recruit and retain customers through strategic targeting and exceptional customer relationship management
- Ensure the smooth running of the store and alignment of the team on the counter and Brand vision
- Coach and inspire the team to exceed their KPIs and develop their skills and knowledge
- Provide a luxury experience for customers and ensure the store is always well-presented and maintained
What We Offer
- Competitive industry salary
- Commission scheme eligibility
- Annual Leave & Family Leave
- Product discount/Staff Product Concession monthly credit spend allowance
- Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
- Benefits platform with exclusive discounts and offers
- Work Life Connections – Employee Assistance Programme
- Extensive Training & development offering
About Us
Tom Ford Beauty is a covetable collection of cosmetics and fragrances, shaped with his singular vision of modern glamour and crafted with the ultimate in quality and luxury. We are a people-first company, respecting and caring for our employees, communities, and consumers. With consumers in approximately 150 countries and territories, and 70 languages at the point of sale in the UK & Ireland, it is essential that we continue to have a diverse workforce that understands local relevance and the changing beauty needs of all our global consumers.
Qualifications
- Proven retail management/assistant retail management experience preferably within beauty or a fast-paced retail environment
- Experience setting sales and customer service targets, sales analysis, and staff scheduling
- Previous retail operations experience including inventory and facilities management and cash reconciliation
- Proven track record of leading, coaching, and developing a team to succeed
- Experience of creating and executing in-store events
- Flexible availability across days/hours
- Proficient in Microsoft office
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