Homecare Operations Manager
6 days ago
We are seeking a dedicated Care Coordinator to join our team at Amber Mace in Mitcham. The successful candidate will have the opportunity to grow alongside the business as it continues to expand.
Job DescriptionThe Care Coordinator will be responsible for managing care staff rosters and client schedules, handling new client bookings, and providing on-call support. Key responsibilities include:
- Coordination: Manage care staff rosters and client schedules, handle new client bookings, and provide on-call support.
- Customer & Staff Support: Act as the primary contact for clients and staff, manage incoming calls, resolve queries, and handle complaints. Maintain records of incidents and safeguarding concerns.
- HR & Training: Ensure staff training, appraisals, and compliance with policies and regulations. Lead and support the team.
- Payroll: Collate and prepare employee timesheets for payroll.
The ideal candidate will have previous experience in the homecare or healthcare sector, ideally as a Care Coordinator or Field Care Supervisor. Proficient use of rostering/scheduling systems such as Webroster and Access Care Planning is essential. Strong interpersonal skills, problem-solving abilities, and attention to detail are also required.
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