Technical Operations Manager

3 days ago


Mitcham, Greater London, United Kingdom DaVita UK Full time
About Our Opportunity
We're looking for a highly skilled Systems Administrator to join our team at DaVita UK. As a key member of our IT department, you'll play a crucial role in ensuring the smooth operation of our dialysis care services. You'll be responsible for overseeing third-party IT support operations, managing user support tickets, contributing to IT projects, and performing networking and system administration tasks.

Your Key Responsibilities Will Include:
• Managing user support tickets with our external IT partner, ensuring timely resolution and SLA compliance.
• Overseeing user onboarding/offboarding, including account setup and IT inductions.
• Contributing to IT projects, including Active Directory domain migrations, application implementations, and system upgrades.
• Supporting and troubleshooting network connectivity across all DaVita locations.
• Maintaining the IT asset inventory and coordinating procurement needs.

You'll Need:
• A Bachelor's degree in IT or a related field (or equivalent experience).
• ~2+ years in a systems administrator or similar IT role.
• Strong troubleshooting skills and proficiency in Windows environments, including Active Directory and M365 support.
• Experience of maintaining and supporting networks across multiple sites.
• Good knowledge of Cyber Security principles and best practice.

What We Offer:
• Salary: £45,000 - £55,000 per annum, depending on experience.
• Monday – Saturday day shifts.
• Commitment to your training and development.
• 35 Days paid leave per year (including bank holidays).
• Company Pension Scheme.
• A 'community first, company second' culture based on Core Values that really matter.

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