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Housing Officer

2 months ago

Yeovil, Somerset, United Kingdom Hays Specialist Recruitment Limited Full time
About the Role

As a Field Housing Officer with Hays Specialist Recruitment Limited, you will play a vital role in delivering a proactive tenancy and property management service to our customers. You will be responsible for managing a patch of approximately 800 properties, spending 70-80% of your time in the field, and attending office-based training, team meetings, and collaboration days in Yeovil.

Key Responsibilities
  • Conduct home visits at key stages of the tenancy to ensure customers have the necessary skills, information, and support to succeed.
  • Focus on property condition to ensure it is suitable, safe, and well-maintained by both the customer and the company.
  • Regularly visit estates and blocks to inspect properties and work with other teams and external partners to maintain welcoming, clean, safe, and desirable neighbourhoods.
Requirements
  • Experience in tenancy and neighbourhood management or delivery of front-line customer service in a related field.
  • Knowledge of relevant housing management and tenancy-related legislation and legal processes.
  • Experience of working with vulnerable customers in challenging environments and multi-agency working.
What We Offer
  • Support from a dedicated Hays consultant.
  • Free training and development opportunities.
  • Pension contributions of up to 3%.
  • CV writing assistance.
  • Refer a Friend Scheme.