Collections Specialist

1 day ago


Horsham, West Sussex, United Kingdom Telecom Acquisitions Ltd. Full time

Role Overview:

We are seeking a highly motivated and organized Collections Advisor to join our team. As a Collections Advisor, you will be responsible for contacting customers when payments are overdue, negotiating payment plans, and allocating payments onto the ledger.

Key Responsibilities:

  1. Contacting customers when payments are overdue by telephone, email, and text.
  2. Negotiating payment plans.
  3. Upselling existing products.
  4. Allocating payments onto the ledger.
  5. Placing restrictions on customer's services when payment is overdue.

Requirements:

  • A calm and clear telephone manner, being comfortable talking to colleagues and customers alike.
  • Able to listen, empathise, understand, and explain what you're doing.
  • Excellent attention to detail.
  • Strong administrative skills.
  • Assertive and works well under pressure.
  • Ability to be able to work in a team and independently.

Benefits:

  • 50% off our Broadband & Utility packages, completely free after two years.
  • 33 days holiday allowance including bank holidays.
  • 5 additional days leave granted based upon length of service.
  • Buy & Sell holiday allowance scheme.
  • Death in service benefit.
  • Pension scheme.
  • Eye care vouchers.
  • Complimentary drinks on Friday.
  • Company lunches and breakfasts.
  • £1,000 Refer A Friend Scheme.
  • £250 Bright Ideas Scheme.
  • Fun incentives including sports day, summer parties, extravagant Christmas parties and many more.
  • Paid Charity leave.
  • Kudos Employee Recognition Scheme - Including Days Out and exciting work trips.


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