Collections Specialist
1 day ago
Role Overview:
We are seeking a highly motivated and organized Collections Advisor to join our team. As a Collections Advisor, you will be responsible for contacting customers when payments are overdue, negotiating payment plans, and allocating payments onto the ledger.
Key Responsibilities:
- Contacting customers when payments are overdue by telephone, email, and text.
- Negotiating payment plans.
- Upselling existing products.
- Allocating payments onto the ledger.
- Placing restrictions on customer's services when payment is overdue.
Requirements:
- A calm and clear telephone manner, being comfortable talking to colleagues and customers alike.
- Able to listen, empathise, understand, and explain what you're doing.
- Excellent attention to detail.
- Strong administrative skills.
- Assertive and works well under pressure.
- Ability to be able to work in a team and independently.
Benefits:
- 50% off our Broadband & Utility packages, completely free after two years.
- 33 days holiday allowance including bank holidays.
- 5 additional days leave granted based upon length of service.
- Buy & Sell holiday allowance scheme.
- Death in service benefit.
- Pension scheme.
- Eye care vouchers.
- Complimentary drinks on Friday.
- Company lunches and breakfasts.
- £1,000 Refer A Friend Scheme.
- £250 Bright Ideas Scheme.
- Fun incentives including sports day, summer parties, extravagant Christmas parties and many more.
- Paid Charity leave.
- Kudos Employee Recognition Scheme - Including Days Out and exciting work trips.
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