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Facilities Helpdesk Manager

2 months ago

Brent, United Kingdom Options Resourcing Ltd Full time
Job Title: Facilities Helpdesk Manager

At Options Resourcing Ltd, we are seeking a highly skilled and experienced Facilities Helpdesk Manager to join our team. As a key member of our operations team, you will be responsible for managing the Helpdesk Team that provides administrative support to our engineers, contract managers, and clients.

Key Responsibilities:

  • Manage the Helpdesk Team and ensure seamless communication with clients and internal stakeholders.
  • Coordinate and prioritize tasks, ensuring timely completion and high-quality results.
  • Develop and implement effective processes and procedures to improve team efficiency and productivity.
  • Collaborate with the client team to ensure proactive support of their requirements.
  • Monitor and report on team performance, identifying areas for improvement and implementing corrective actions.

Requirements:

  • Proven experience in a similar role, with a strong background in facilities management and administration.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Ability to work in a fast-paced environment, with a high level of adaptability and flexibility.
  • Proficiency in Microsoft Office, with experience in using CAFM systems and other relevant software.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.