Service Account Manager Lead
16 hours ago
Estimated Salary: £60,000 - £80,000 per annum.
We are seeking a dynamic and driven Service Account Manager to oversee the delivery and management of a new multi-specialty contract in Essex. The successful candidate will be responsible for ensuring the efficient operation of the service, optimal utilisation of patients, and strong financial performance.
Main Responsibilities:
- Oversee the day-to-day operations of the contract, ensuring efficient and high-quality service delivery across multiple specialties.
- Work closely with Patient Bookers and Medical Secretaries to optimise workflows and service efficiency.
- Ensure excellent utilisation of patient appointments and resources.
- Serve as the key point of contact for all escalations related to the contract.
- Build and maintain strong relationships with stakeholders, including clinicians, trust staff, and the wider operations team.
- Regularly review service performance and implement improvement strategies as necessary.
- Monitor the financial performance of the service, ensuring it meets agreed targets.
- Minimise cost lines, such as agency or increased clinician rates, by ensuring the service is fully staffed and efficiently resourced.
Requirements:
- Proven experience in service delivery and account management within a healthcare or similar setting.
- Strong leadership skills with the ability to manage and motivate teams, including Patient Bookers and Medical Secretaries.
- Exceptional problem-solving and decision-making abilities, particularly in high-pressure environments.
- Financial acumen with experience managing budgets and improving cost efficiency.
- Outstanding communication and stakeholder management skills.
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