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Head of Lettings and Property Management
2 months ago
Location: Crowthorne House, Wokingham
Brand: Leaders Romans Group
Salary: up to £38,000 OTE
Hours: Monday to Friday 8:30am to 5:30pm
About Leaders Romans Group:
LRG is a national property company that is going through an exciting period of growth. We offer tailored training and development programmes at all levels. With over 200 branches across England and Wales, we have a reputation for delivering an outstanding customer experience. We invest in our people and offer opportunities for driven individuals to achieve their career aspirations within the company.
Job Summary and Key Responsibilities:
The successful candidate will manage a team of tenancy managers, working with them to ensure that the team is performing optimally and hitting KPIs and objectives. They will facilitate communication between departments to enhance the customer journey and improve non-managed retention. Compliance must be met daily. The ideal candidate will have at least 2 years of experience in a property-related role, management experience, and be ARLA qualified.
Key Responsibilities:
- Conduct daily 'huddle' meetings to discuss daily priorities and review previous days' achievements.
- Monitor call reports daily and have relevant conversations with team members to ensure excellent levels of telephone and written communication.
- Action the end of tenancy process for non-managed clients, assist with compliance where applicable, and be a consistent contact point for clients.
- Conduct regular 'well-being' calls to landlords at 3-month intervals, covering worthwhile topics and questions.
- Work with the team to ensure all works are completed in line with process timeframes and assist when required.
- Ensure all mandatory compliance/legislation is in place on all properties where applicable, and conduct weekly spot audits.
- Have regular calls with the director/operations manager to discuss lost units and churn, and attend lettings meetings with the team manager to provide an overview of team results.
- Conduct monthly 1-1s with the team, ensuring forms are completed and follow-up notes are actioned.
- Discuss and monitor monthly objectives of the team and provide feedback to the team manager.
- Work with the training coordinator to set up new starters' training plans, ensuring weekly catch-up meetings are scheduled for the first 3 months.
- Effectively deal with any non-official complaints swiftly and arrange coaching or development with the individual through the training coordinator. Follow-up notes and action plans must be completed and provided to the team manager.
- Work with the branch network to understand the reasons for any lost units and work to improve retention across the rent collection portfolio.
What We Are Looking For:
- Excellent communication and team management skills.
- Ability to manage workload and prioritize effectively.
- Ability to work as part of a large team.
- 3 years of practical experience in property management and leadership/management or a similar role.
- Pass grade in ARLA/Propertymark Level 3 qualification in Lettings and Property Management.
What We Can Offer You:
- Proven track record for career growth and advancement within the company.
- Market-leading training and ongoing professional development.
- Access to a diverse portfolio of properties.
- Supportive and collaborative team environment.
Benefits:
- Competitive base salary and commission structure.
- Salary sacrifice pension scheme.
- Generous holiday allowance, increasing by 1 day per year based on service.
Leaders Romans Group is an equal opportunities employer and encourages candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
