Team Lead, Administration

2 days ago


Swadlincote, Derbyshire, United Kingdom DSV Full time

Job Overview

As a key member of our Administration Team, you will play a vital role in driving customer satisfaction and ensuring the smooth operation of our warehouse. Reporting directly to the Admin Supervisor, you will be responsible for leading a team of Admin Specialists in achieving delivery targets and meeting customer requirements.

Key Responsibilities

  • Work closely with clients, Admin Team Leader, and DSV warehouse Supervisors/Management to achieve delivery targets and meet customer requirements.
  • Ensure Admin Specialists are correctly using DSV tools to source and utilize best rates for suppliers and capture all costs associated with achieving contractual Service Level Agreements (SLA).
  • Provide day-to-day leadership and support to the Admin Team, ensuring they have the necessary resources and training to perform their duties effectively.
  • Identify and implement process improvements to increase efficiency and productivity within the Administration Team.
  • Develop and maintain strong relationships with customers and internal stakeholders to ensure excellent customer service and support.

Requirements

  • 4 GSCE's or equivalent
  • 2 years of customer service experience
  • 1 year of Team Leader experience
  • 2 years' experience within a fast-paced warehouse environment
  • Knowledge of Warehouse Management Systems (Red Prairie)
  • Good Team Player
  • Full driving license
  • CargoLink, SAP experience
  • Knowledge of warehouse operations

What We Offer

  • A role in a successful, dynamic company
  • Be a part of a strong team of performance-driven colleagues
  • Competitive salary
  • Great future career prospects for advancement
  • A professional working environment
  • Potential yearly bonus based on company results and attendance

About DSV

DSV is a global transport and logistics company dedicated to providing innovative and customer-focused solutions. We are committed to excellence and strive to be the best in our industry.



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