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Airport Experience Manager
4 weeks ago
As a key member of our Airport Experiences Team at MAG Airport Limited, we are seeking a highly skilled and experienced Airport Experience Manager to lead the launch of a brand-new lounge at Edinburgh Airport.
This exciting opportunity will involve building and leading a new team from the ground up, ensuring smooth operations and delivering an exceptional service experience for our guests.
About the Role- Build, lead, develop, and inspire a team through the delivery of our leadership culture.
- Oversee the planning, development, and successful launch of the new lounge.
- Recruit, support, and manage employee relations and people development to deliver an efficient and high-quality service.
- Monitor service levels, coach the team to improve speed and quality, and plan effective mobilization or refresh of facilities.
- Review and manage financial performance, including COSHH, Food Safety, Fire Safety, H&S, alcohol, legal regulations, environmental policies, and duty of care.
Requirements:
- Solid background in the hospitality sector with a proven track record of high-end delivery in a fast-paced environment.
- Successful management experience, capable of prioritizing spend, driving profit, and identifying cost efficiencies.
- Computer literacy on mainstream PC applications, including Microsoft Office.
- Familiarity with risk assessment principles and the ability to identify, plan for, and minimize risks to the service and operation.
What We Offer:
- A competitive salary of £62,000 per annum.
- An excellent benefits package, including access to our employee rewards portal, 24-hour Employee Assistance Programme, MAG Pension scheme, career development opportunities, and tax-free airside shopping.
- The opportunity to work with a dynamic and innovative company that values diversity, inclusion, and well-being.