Estate Agency Branch Leader

2 days ago


Chester, Cheshire, United Kingdom Spicerhaart Full time

About the Role

Spicerhaart, the largest independent property services group, is seeking a highly skilled and experienced Branch Manager to lead their Estate Agency team. As a Branch Manager, you will play a crucial role in driving business growth, delivering exceptional customer service, and fostering a positive team culture.

Key Responsibilities

  • Lead daily meetings with the Estate Agency team to discuss sales performance, customer interactions, and market trends.
  • Coach and develop the team to achieve key performance indicators (KPIs), focusing on sales, customer satisfaction, and team morale.
  • Monitor and assess individual team member performance, including conducting regular one-to-one meetings and providing constructive feedback.
  • Encourage team members' development and progression, identifying opportunities for training and growth.
  • Focus on generating new and repeat business, developing and maintaining strong relationships with vendors and buyers.
  • Liaise with prospective buyers to arrange property viewings, negotiate offers, and agree sales.
  • Ensure the business is risk-averse and compliant with regulatory bodies, maintaining the highest standards of customer service and data protection.

Requirements

  • Full UK driving license for a manual vehicle.
  • Minimum of 2 years' experience in Estate Agency at a senior negotiator position, property valuer position, or higher.
  • Ability to work well with others to create a positive team environment and an enjoyable working atmosphere.
  • Demonstrate effective communication skills, creating trusting relationships with customers, suppliers, and colleagues.
  • Ability to create and implement business plans relevant to the branch, monitoring and assessing local competitors.
  • Strong understanding of current legislation related to Estate Agency.
  • Ability to manage time-sensitive and high-volume workloads, delivering outstanding customer service.
  • Reputation for working under own initiative and having a good telephone manner.
  • Strong IT skills, basic Microsoft packages, and attention to detail.


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