Estate Agency Branch Leader
2 days ago
About the Role
Spicerhaart, the largest independent property services group, is seeking a highly skilled and experienced Branch Manager to lead their Estate Agency team. As a Branch Manager, you will play a crucial role in driving business growth, delivering exceptional customer service, and fostering a positive team culture.
Key Responsibilities
- Lead daily meetings with the Estate Agency team to discuss sales performance, customer interactions, and market trends.
- Coach and develop the team to achieve key performance indicators (KPIs), focusing on sales, customer satisfaction, and team morale.
- Monitor and assess individual team member performance, including conducting regular one-to-one meetings and providing constructive feedback.
- Encourage team members' development and progression, identifying opportunities for training and growth.
- Focus on generating new and repeat business, developing and maintaining strong relationships with vendors and buyers.
- Liaise with prospective buyers to arrange property viewings, negotiate offers, and agree sales.
- Ensure the business is risk-averse and compliant with regulatory bodies, maintaining the highest standards of customer service and data protection.
Requirements
- Full UK driving license for a manual vehicle.
- Minimum of 2 years' experience in Estate Agency at a senior negotiator position, property valuer position, or higher.
- Ability to work well with others to create a positive team environment and an enjoyable working atmosphere.
- Demonstrate effective communication skills, creating trusting relationships with customers, suppliers, and colleagues.
- Ability to create and implement business plans relevant to the branch, monitoring and assessing local competitors.
- Strong understanding of current legislation related to Estate Agency.
- Ability to manage time-sensitive and high-volume workloads, delivering outstanding customer service.
- Reputation for working under own initiative and having a good telephone manner.
- Strong IT skills, basic Microsoft packages, and attention to detail.
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