Cafe Operations Manager

2 weeks ago

Saint Clement, United Kingdom Corserv Full time
About the Role

We are seeking an experienced and skilled Assistant Cafe Manager to join our team at the Cornwall Council Offices in Truro. As a key member of our cafe team, you will be responsible for supporting the management of our trading and training cafe, providing quality food and drink with high levels of customer service.

Key Responsibilities
  • Support the manager with day-to-day management of staff performance, staff development, regular appraisals, supervisions, and attendance management.
  • Be responsible for the day-to-day operation of the cafe in the manager's absence.
  • Put forward proposals and plans for the development of the cafe.
  • Maintain clear, complete, and accurate records for service users accessing the opportunities at the cafe, as well as for staff, ensuring records of training and annual leave are complete and accurate.
  • Order provisions and ensure stock rotation when required.
  • Maintain clear stock records.
  • Provide a range of baked goods, snacks, and light meals and refreshments to a high standard in response to customer demand.
  • Work within the framework of Safer Food Better Business.
  • Ensure all areas are maintained to a high standard of cleanliness.
  • Work with colleagues in the development and delivery of training and work experience programs.
  • Treat people with care, respect, and dignity at all times.
  • Undertake other duties not specifically mentioned in this role profile but are deemed reasonable in respect to your level of accountability.
  • Work at all times within the Council's policy on the Protection of Vulnerable Adults & Safeguarding.
  • Comply at all times with all relevant Health & Safety and COSHH legislation.
About You

To be successful in this role, you will possess:

  • Level CIEH or equivalent practical experience.
  • Previous experience of managing staff.
  • Proven ability to compile reports and maintain records and basic accounting records.
  • A clear understanding of relevant legislation, such as Health & Safety, GDPR, and Safeguarding.
  • Knowledge and awareness demonstrating a good understanding of the barriers faced by disabled people within a workplace.
  • Has undertaken training or has an understanding in how to interact appropriately with people with a learning disability and/or autism, at an appropriate level to their role.
  • Maintain competence in understanding the needs of people with a learning disability and autistic people, including how to support them in the best way.
  • Demonstrate an understanding of nutrition and the ability to produce good-quality balanced meals.
  • Proven success in devising menus, including catering for those with special dietary needs.
  • Proven experience in maintaining stock records, ordering, and rotating stocks successfully and monitoring deliveries for accuracy.
  • Previous experience of organizing your own workload to ensure that deadlines are adhered to, using effective time management techniques.
  • Demonstrate the ability to work as part of a team, to lead, participate, and contribute to team meetings.
  • Evidence of an ability to undertake manual handling activities.
  • Evidence of the successful use of communication skills and ability to be diplomatic.
  • Evidence of an approachable manner and an aptitude for understanding and responding to customers' needs in order to deliver excellent customer service.
  • Evidence of an ability to be flexible in both time and duties to ensure that the service is delivered efficiently and also have a willingness to undertake other duties to maintain service delivery if requested.
What We Offer

We offer a competitive hourly rate, a permanent contract, and a range of employee benefits, including an employee discount scheme, wellbeing events, holiday entitlement, and continuous training and development opportunities.

We are committed to safeguarding the welfare of all our service users, clients, and customers. This role is subject to a basic DBS check. If the role is working with vulnerable individuals and/or children and young people, you will be asked to complete a relevant DBS check to be successfully appointed to the role.

We value our employees and strive to create a positive and inclusive work environment. Our values are: Committed, kind, caring, and compassionate; High-quality, reliable, trustworthy, and consistent; Collaborative, respectful, connected, and understanding; Proactive, flexible, innovative, and problem-solving.

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