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Receptionist

2 months ago

Richmond, Greater London, United Kingdom Harbour Hotels Full time
Hotel Receptionist Opportunity

We are seeking a skilled and friendly Hotel Receptionist to join our team at Richmond Harbour Hotel and Spa. As a key member of our front desk team, you will be the first point of contact for our guests and play a vital role in ensuring their stay with us is exceptional.

Key Responsibilities:
  • Provide exceptional customer service to guests, responding to their queries and resolving any issues in a professional and courteous manner.
  • Check guests in and out, process payments, and maintain accurate records.
  • Maximise revenue through upselling and room sales, promoting our hotel's facilities and services.
  • Work effectively as part of a team, communicating well with colleagues to ensure seamless service delivery.
  • Be punctual, reliable, and trustworthy, with a sense of urgency and a 'yes, yes, yes' mentality.
  • Multitask and work in a fast-paced environment, prioritising tasks to meet deadlines.
About Us:

Harbour Hotels is a collection of prestigious hotels nestled in beautiful locations across the South. Our luxury portfolio spans coastal, country, and city properties, each offering a unique experience for our guests. Richmond Harbour Hotel and Spa is our flagship property, boasting world-class facilities and a tranquil oasis in the heart of Richmond.

As a Hotel Receptionist with Harbour Hotels, you will have the opportunity to work in a vibrant and enjoyable environment, with excellent progression opportunities and a competitive salary. You will also enjoy hotel stay and food and beverage discounts, access to an exciting benefits and discount platform, and a stylish boutique uniform.