Lead Service Manager
1 week ago
Castore, a leading sportswear brand, is seeking an experienced Deputy Manager to join its team. This role involves inspiring and empowering the store staff to deliver exceptional customer experiences.
Responsibilities- Developing a High-Performing Team:
- Foster a culture of customer-centricity among the team members.
- Evaluate and enhance operational processes to ensure seamless customer interactions.
- Maintain accurate records of employee training and performance management.
- Adapt quickly to changing retail environments and prioritize service delivery in real-time.
- Driving Commercial Results:
- Prioritize service excellence as the primary Key Performance Indicator (KPI).
- Establish effective procedures for managing stock returns and achieving All Sizes Out targets.
- Leverage expert knowledge of market trends and competitor analysis to inform commercial decisions.
- Embrace innovative ideas and collaborate with colleagues to drive sales growth.
- Operational Excellence:
- Ensure compliance with company policies and procedures, updating relevant documentation as needed.
- Oversee cash handling, delivery processes, and paperwork management.
- Enforce Health & Safety standards and escalate any issues promptly to the Head Office team.
- Commercial Acumen:
- Set clear objectives and goals for yourself and your team, focusing on commercial outcomes.
- Nurture a confident team equipped to achieve customer-focused results.
- Stay informed about market developments and competition, applying this insight to support business decisions.
- Pursue opportunities to increase sales and participate in finding solutions to drive the business forward.
- Future Focus:
- Encourage experimentation and exploration of new ideas to drive business growth.
- Embrace multichannel advancements and appreciate their commercial impact on the business.
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