Lead Service Manager

1 week ago


Milton Keynes, Milton Keynes, United Kingdom Castore Full time
Job Overview

Castore, a leading sportswear brand, is seeking an experienced Deputy Manager to join its team. This role involves inspiring and empowering the store staff to deliver exceptional customer experiences.

Responsibilities
  • Developing a High-Performing Team:
    • Foster a culture of customer-centricity among the team members.
    • Evaluate and enhance operational processes to ensure seamless customer interactions.
    • Maintain accurate records of employee training and performance management.
    • Adapt quickly to changing retail environments and prioritize service delivery in real-time.
  • Driving Commercial Results:
    • Prioritize service excellence as the primary Key Performance Indicator (KPI).
    • Establish effective procedures for managing stock returns and achieving All Sizes Out targets.
    • Leverage expert knowledge of market trends and competitor analysis to inform commercial decisions.
    • Embrace innovative ideas and collaborate with colleagues to drive sales growth.
  • Operational Excellence:
    • Ensure compliance with company policies and procedures, updating relevant documentation as needed.
    • Oversee cash handling, delivery processes, and paperwork management.
    • Enforce Health & Safety standards and escalate any issues promptly to the Head Office team.
  • Commercial Acumen:
    • Set clear objectives and goals for yourself and your team, focusing on commercial outcomes.
    • Nurture a confident team equipped to achieve customer-focused results.
    • Stay informed about market developments and competition, applying this insight to support business decisions.
    • Pursue opportunities to increase sales and participate in finding solutions to drive the business forward.
  • Future Focus:
    • Encourage experimentation and exploration of new ideas to drive business growth.
    • Embrace multichannel advancements and appreciate their commercial impact on the business.


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