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Healthcare Operations Assistant

2 months ago

Beckenham, Greater London, United Kingdom Circle Health Group Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Service Coordinator to join our team at Circle Health Group. As a key member of our administrative team, you will play a vital role in ensuring the smooth operation of our patient administrative processes.

Key Responsibilities
  • First Point of Contact: Provide exceptional customer service as the first point of contact for patients, staff, visitors, consultants, and contractors.
  • Referral Management: Manage referrals from the Referral Management Centre, including triage and adherence to the 18-week Referral to Treatment within set timescales.
  • Day-to-Day Operations: Contribute to the day-to-day management of patient administrative processes, ensuring efficient and professional service delivery.
Requirements
  • Maths and English GCSE: Hold Maths and English GCSE at grades A to C or equivalent functional skills level 2 evidence.
  • IT Skills: Be proficient in the use of a PC, including software and systems.
  • Financial Awareness: Have basic financial awareness.
  • Administration Experience: Possess previous administration experience in a private healthcare environment.
Benefits
  • Competitive Salary: Receive a competitive starting salary.
  • Private Pension Scheme: Participate in a private pension scheme.
  • Private Healthcare Scheme: Enjoy private healthcare scheme for treatment at our hospitals, covering pre-existing medical conditions.
  • Friends and Family Discounts: Receive friends and family hospital discounts.
  • Family Friendly Policies: Benefit from enhanced maternity, paternity, and adoption pay.
  • Non-Contributory Life Insurance: Receive non-contributory life insurance.
  • Staff Engagement Hub: Access a staff engagement hub with discounts and rewards.
  • Wellbeing Support: Access resources, tools, and services to support your wellbeing.
  • Employee Recognition: Participate in employee recognition programs.
  • Training and Development: Enjoy industry-leading training and development opportunities.
About Us

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. We strive to attract candidates with diverse experiences, backgrounds, identities, or expressions, skills, and work more. We are proud to be a Gold member of the Armed Forces Covenant and welcome applications from members of the Armed Forces Community. We are also part of The Valuable 500 and Disability Confident Employer.

We're passionate about creating an environment where our people can thrive, grow, and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious, and creative and are at the core of our purpose and culture.