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Customer Service Representative

1 month ago

East Dereham, Norfolk, United Kingdom Zipwater Full time
Customer Service Advisor

We are seeking a passionate and dedicated individual to join our customer service team as a Customer Service Advisor. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving business growth.

As a Customer Service Advisor, you will be responsible for handling multiple channels of customer inquiries, including emails, phone calls, and online support requests. You will work closely with our global team to provide world-class customer service and support, ensuring that our customers receive the best possible experience.

Our company is committed to providing better water for our customers and consumers around the world. We believe that cleaner, healthier water can help contribute to improving the lives of people around the world and is a key driver towards solving some of the biggest challenges that lie in our future.

We are proud to have developed a core set of commitments that align with the UN Sustainable Development Goals and serve as the focus of our work to build a better world. Some of our key commitments include:

  • Being the #1 eco-friendly and sustainable provider of premium drinking water
  • Reducing plastic waste and promoting sustainable practices
  • Providing high-quality water solutions that meet the needs of our customers

As a Customer Service Advisor, you will have the opportunity to work in a fun and lively atmosphere, with a casual dress code and a focus on colleague well-being. You will also have access to ongoing learning and development opportunities, including our online learning platform.

Requirements:

  • Excellent communication and interpersonal skills
  • Experience in customer service or a related field
  • Ability to work in a fast-paced environment and meet deadlines

Benefits:

  • 25 days annual leave + bank holidays
  • Company Sick Pay (after qualifying period)
  • Fun and lively atmosphere
  • Colleague-focused environment
  • Full training and continuous support
  • Modern canteen and break areas
  • Onsite parking and cycle to work scheme
  • Market leading company pension
  • Holiday purchase scheme
  • Life insurance
  • Employee rewards and discounts
  • Option to join Health Care Cash Plan
  • 24/7 access to Employee Assistance Programme
  • Well-being programs