Senior Infrastructure Support Specialist

4 weeks ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

Job Title: 3rd Line Support Engineer

Job Summary:

We are seeking a highly skilled 3rd Line Support Engineer to join our team. As a 3rd Line Support Engineer, you will be responsible for providing advanced technical support to our customers, troubleshooting complex issues, and implementing solutions to ensure high-quality service delivery.

Key Responsibilities:

  • Provide advanced technical support to customers via phone, email, and remote desktop
  • Troubleshoot complex technical issues and implement solutions
  • Collaborate with internal teams to resolve issues and improve service delivery
  • Develop and maintain technical documentation and knowledge base articles
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • 5+ years of experience in a 3rd Line Support role
  • Excellent technical knowledge of Microsoft products and technologies
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and experienced 3rd Line Support Engineer looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information].



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