Senior Infrastructure Support Specialist
4 weeks ago
Job Title: 3rd Line Support Engineer
Job Summary:
We are seeking a highly skilled 3rd Line Support Engineer to join our team. As a 3rd Line Support Engineer, you will be responsible for providing advanced technical support to our customers, troubleshooting complex issues, and implementing solutions to ensure high-quality service delivery.
Key Responsibilities:
- Provide advanced technical support to customers via phone, email, and remote desktop
- Troubleshoot complex technical issues and implement solutions
- Collaborate with internal teams to resolve issues and improve service delivery
- Develop and maintain technical documentation and knowledge base articles
- Stay up-to-date with the latest technology trends and advancements
Requirements:
- 5+ years of experience in a 3rd Line Support role
- Excellent technical knowledge of Microsoft products and technologies
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and experienced 3rd Line Support Engineer looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information].
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