Flagship Store Director

1 month ago

London, Greater London, United Kingdom Watches of Switzerland Full time

About Us

We are a leading luxury watch retailer, and we are seeking an experienced and highly motivated Flagship Store Director to lead the operations of our Flagship Showroom on Regent Street.

Job Description

The Flagship Store Director will be responsible for delivering an exceptional client experience while achieving business objectives through developing new opportunities and relationships. A true inspirational leader, they will be able to build an excellent team who are passionate about delivering a world-class service.

Key Responsibilities

  • Elevate in-store experience by consistently delivering memorable moments.
  • Lead, model, and coach based on client feedback and elevate the client experience.
  • Coaching the team on the client journey and ensuring client experience expectations are being always delivered.
  • Optimize hospitality to create unique and memorable experiences.
  • Take action on performance and client feedback to improve the client journey.

Commercial Excellence

  • Develop strong relationships with clients to drive client loyalty.
  • Manage and motivate the team.
  • Drive client development activities among individual team members to nurture new and existing clients.
  • Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.

Operational Excellence

  • Ensure exceptional operational support to drive sales and service.
  • Manage an efficient back of house and ensure consistency with established operational procedures.
  • Identify and execute efficiencies and best practices.
  • Ensure compliance with all Watches of Switzerland and Rolex procedures.

About You

  • Significant experience in a Senior Retail Management role – ideally within a premium/luxury brand.
  • Experience in managing and developing a high performing team.
  • Passionate about retail and delivering an exceptional client experience.
  • Experience of demonstrating successful business growth.
  • Proven ability to build and maintain client relationships.
  • Commercially focussed.
  • Experience of working with a CRM system.

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