Flagship Store Director

1 week ago

London, Greater London, United Kingdom Watches of Switzerland Full time

Job Title: Flagship Store Director

We are seeking an experienced and highly motivated Showroom Director to lead the operations of our Flagship Showroom on Regent Street.

The Showroom Director will have a passion for delivering an exceptional client experience while achieving business objectives through developing new opportunities and relationships.

A true inspirational leader, they will be able to build an excellent team who are passionate about delivering a world-class service.

This role requires a collaborative leader who will be a role model and champion for the Watches of Switzerland Group values: We do the right thing, always, we care for our communities, we treat everyone with respect, we earn trust & confidence, we advocate for our industry, and we protect our planet.

Key Responsibilities:

  • Elevate in-store experience by consistently delivering memorable moments.
  • Lead, model, and coach based on client feedback and elevate the client experience.
  • Coaching the team on the client journey and ensuring client experience expectations are being always delivered.
  • Optimize hospitality to create unique and memorable experiences.
  • Take action on performance and client feedback to improve the client journey.

Commercial Excellence:

  • Develop strong relationships with clients to drive client loyalty.
  • Manage and motivate the team.
  • Drive client development activities among individual team members to nurture new and existing clients.
  • Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.

Operational Excellence:

  • Ensure exceptional operational support to drive sales and service.
  • Manage an efficient back of house and ensure consistency with established operational procedures.
  • Identify and execute efficiencies and best practices.
  • Ensure compliance with all Watches of Switzerland and Rolex procedures.

People Excellence:

  • Hire and develop talent to ensure a world-class team and create a best-in-class service.
  • Partnering with your line managers to develop and execute development plans for each employee.
  • Continuously train, coach, and provide qualitative feedback, using reward and recognition as well as performance management process to improve team engagement and performance.
  • Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent.

About You:

  • Significant experience in a Senior Retail Management role – ideally within a premium/luxury brand.
  • Experience in managing and developing a high-performing team.
  • Passionate about retail and delivering an exceptional client experience.
  • Experience of demonstrating successful business growth.
  • Proven ability to build and maintain client relationships.
  • Commercially focused.
  • Experience of working with a CRM system.

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