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Pensions Risk Advisory Specialist

1 month ago

Birmingham, Birmingham, United Kingdom Hymans Robertson Full time

Company Overview

Hymans Robertson is a leading pensions consultancy that provides expert advice to its clients. Our team is dedicated to delivering high-quality services and creating long-term value for our stakeholders.

Salary

We offer a competitive salary of £45,000 - £55,000 per annum, depending on experience, plus a range of benefits and a profit share scheme.

Job Description

The Operational Risk Coordinator will provide practical advice in response to client and member complaints, while identifying risks in the business unit and supporting the embedding of controls into processes across the TPA business unit.

Main Responsibilities:

  • Reviewing letter drafts prepared by the admin teams in response to the complainant.
  • Supporting the admin teams in reviewing or drafting any client communications that may be required.
  • Carrying out root cause analysis and identifying if other members are impacted; then working to resolve the underlying issues and rolling out any changes to the admin teams.
  • Preparing requests for and co-ordinating compensation payments.
  • Providing pension technical advice on more complicated cases.
  • Eescalation of cases to management, TPA Leadership Team and Legal and Risk, as required, providing a summary of the cases and recommendations for next steps.
  • Identification of risks to the Business Unit and proposing controls to help mitigate these risks.
  • Analysing and helping to prepare Management Information for the TPA Leadership Team and the firm's Management Group.

Requirements:

  • Significant experience of working in the pensions industry, ideally an administration environment with commensurate DB and DC pensions technical knowledge.
  • Experience in handling risk events/errors and complaints, with an awareness of industry best practice in pensions administration.
  • Excellent verbal and written communication skills with experience of interfacing with senior level stakeholders.
  • Proficient in processing and/or understanding of third party pensions administration processes, such as transfers, retirements, deaths, and divorces.
  • Confident in providing clear, transparent, and fair communications to internal and external stakeholders.
  • Strong analytical skills and attention to detail.
  • Excellent IT skills, including working with MS Word and Excel and experience of a pension administration system.

Benefits:

  • A flexible selection of employee benefits, so you can choose a package that best matches your lifestyle and needs.
  • A collaborative and encouraging work environment where your thinking and ideas are encouraged.
  • On-site mental health and wellbeing assistance.
  • A commitment to helping you develop both personally and professionally, with mentoring opportunities and access to our award-winning learning portal, Aspire.
  • Regular social activities, in addition to three days paid volunteering leave each year and a day's leave to celebrate your birthday.
  • Hybrid working so you can enjoy the positive wellbeing of working from home as well as the benefits of meeting colleagues in our sociable, modern office environments.