Assistant Brasserie Manager

6 days ago


St Albans, Hertfordshire, United Kingdom Sopwell House Full time

Job Summary:

We are seeking a highly skilled and experienced Assistant Brasserie Manager to join our team at Sopwell House, a luxurious 4-star country house hotel and spa. As a key member of our Brasserie team, you will play a vital role in ensuring the highest standards of food quality, service, and guest satisfaction.

Key Responsibilities:

  • Assist the Brasserie Manager in overseeing the daily operations of the Brasserie, ensuring seamless service delivery and exceptional guest experiences.
  • Supervise, train, and motivate the Brasserie team to deliver outstanding service, promoting a culture of excellence and teamwork.
  • Ensure compliance with all food and beverage policies, standards, and procedures, maintaining the highest levels of quality and safety.
  • Be responsible for ensuring guest satisfaction, working closely with the team to resolve any issues and exceed guest expectations.
  • Coordinate and direct employees to ensure the delivery of excellent customer service within the restaurant, fostering a positive and welcoming atmosphere.
  • Maximize sales, profits, and customer satisfaction, driving business growth and success.
  • Assist with the food and beverage budget, monitoring occupancy, departmental expenses, and staff rotas, ensuring efficient operations and cost control.
  • Ensure that all administration, cash control, stock control, and security procedures are adhered to, maintaining a secure and organized environment.
  • Ensure compliance with all Health and Safety policies, standards, and procedures, prioritizing the well-being and safety of guests and staff.

Requirements:

  • Past roles within hotel restaurants with a minimum of 3 years' experience within a five-star environment.
  • Experience at supervisory level is essential, with a proven track record of leadership and team management.
  • Knowledge of Micros systems would be advantageous, with the ability to adapt to new technology and systems.
  • Excellent customer service skills, with a passion for delivering exceptional guest experiences.
  • Financially and analytically experienced, with the ability to manage budgets and drive business growth.
  • A very flexible approach towards working hours, including weekends, with a willingness to adapt to changing demands.
  • Loyal and trustworthy, honest, positive, responsible, very committed, and passionate about delivering exceptional results.

What We Offer:

  • Discounted food and beverage and accommodation.
  • 28 days' holiday and 1 extra holiday day on your birthday.
  • 30% discount on spa treatments and spa days.
  • 10% discount on spa products.
  • Introduce a friend at work bonus.
  • Free uniform.
  • Staff meals on duty.
  • Preferred Hotel Group discounted global hotel rates.
  • Professional learning and development opportunities.


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