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Business Services Coordinator

2 months ago

London, Greater London, United Kingdom Rail Delivery Group Full time
{"title": "Business Services Support", "description": "Job Summary

We are seeking a highly organized and communicative Business Services Support professional to join our team at Rail Delivery Group. As a key member of our Passenger Assist Improvement Programme, you will play a vital role in ensuring the successful delivery of our programme initiatives and stakeholder engagement.

Key Responsibilities
  1. Coordinate programme updates and communicate effectively with internal and external stakeholders, including Train Operating Companies (TOCs) and Contact Centres.
  2. Manage relevant communication channels with TOCs, including the Newsletter and other materials.
  3. Coordinate logistics for group sessions, including preparing slides and presentation tools.
  4. Support the organisation and facilitation of User Groups, ensuring coherent and effective communication to gather feedback and address concerns.
  5. Support regular meetings with passenger and customer forums to validate requirements and ensure feedback is integrated into customer-focused solutions.
  6. Own and manage the Ideas Log, collecting and analysing insights from stakeholders to inform future product improvements and features.
Requirements
  • Experience in managing and maintaining RAID Logs.
  • Knowledge on stakeholder management.
  • Able to provide written and verbal communication at all levels.
  • Experience of pulling together reports, presentation material, etc.
  • Data analysis skills.
  • Proficient in Word, Excel, PowerPoint, etc.
  • Able to deal with ambiguity at times whilst working under pressure and to deadlines.
  • Used to using own initiative to be proactive in anticipating needs, both internally and externally.
What We Offer
  • 30 days annual leave.
  • 75% reduction on UK rail travel (for work and leisure).
  • Reduced international rail travel.
  • Interest free season ticket loan.
  • Contributory defined benefit pension scheme.
  • Give As You Earn scheme.
  • Subsidised private medical care.
  • Healthcare cash plan scheme.
  • Employee Assistance Programme scheme.
  • Flexible working.
  • 30 weeks full pay for maternity, adoption and shared parental leave (subject to eligibility).
  • Personal Development Days.
  • Employees may sell up to a maximum of five days' leave and can buy up to a maximum of five days' leave. These figures will be pro rata for part-time employees.
", "lang_code": "en"}