Operations Manager

5 days ago


Market Drayton, Shropshire, United Kingdom Serco Full time
About the Role

We are seeking an experienced Operations Manager to join our team at Market Drayton Leisure Centre. This is a permanent, full-time opportunity that requires a high level of customer interaction and a passion for delivering excellent service.

As Operations Manager, you will be responsible for managing all aspects of the facility during operating hours, ensuring that activities are delivered to a high standard with safety and customer service as top priorities.

You will work closely with high-profile sports governing bodies and other commercial and corporate organizations, deploying and supervising the operational team while maintaining critical operational cover across the site.

The ideal candidate will have a strong track record in operations management, excellent communication skills, and a customer-focused approach.

Key Responsibilities:
  • Manage facility operations during operating hours
  • Supervise operational staff and deploy teams as needed
  • Maintain critical operational cover across the site
  • Provide excellent customer service and ensure customer satisfaction
What We Offer:
  • Free membership to our leisure centres
  • Free safeguarding training and DBS check
  • Excellent development and training opportunities
  • 6% employer-matched pension contribution
  • Up to 21 days annual leave (pro rata)


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