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Customer Service Team Lead
1 month ago
We are seeking a highly skilled Customer Service Team Lead to join our team in a permanent capacity. As part of the role, you will be responsible for leading a team of Customer Services Assistants/staff, ensuring that they provide excellent customer service and exceed customer expectations through effective 1-1s, appraisals, and leading by example.
The successful candidate will have operational and people management skills, leadership qualities, and the ability to undertake responsibility for performance and standards. A GCSE qualification with 4 passes at grade C or above (or equivalent) including English and Maths is also required. Strong communication skills, both written and verbal, are essential for this role.
We offer a competitive salary of £34,000, plus a generous pension scheme with an employer contribution rate of typically around 19 percent per month. Agile working, annual leave entitlement, bank holidays, and an additional day at Christmas are also included in our benefits package.
In accordance with the Fluency Duty outlined in the Code of Practice on the English language requirements for public sector workers, you must be able to speak and provide advice in accurate spoken English to the public.
If you require application forms in an alternative format or any adjustments to be made throughout the application process or upon appointment, please contact our HR department.