Hospitality Manager

2 days ago


Leicester, Leicester, United Kingdom Leicester City Council Full time
About the Role

We are seeking a highly organized and enthusiastic Bar and Catering Supervisor to join our team at De Montfort Hall and The Haymarket Theatre. As a key member of our hospitality team, you will be responsible for the efficient running of catering operations on a show or event, ensuring sufficient staffing levels are available and dealing with customer complaints and service issues.

Key Responsibilities
  • Supervise a team of casual staff and ensure safe working practices are followed
  • Deal with customers and handle any catering complaints and service issues that may arise
  • Ensure training is developed and delivered and assist with recruitment as and when required
  • Conduct inductions for new staff and one-to-one meetings
  • Deal with maintenance of catering equipment, ensuring breakdowns are logged and engineers are called out for repairs
  • Cash up all bar takings following shows
Requirements
  • Driven and enthusiastic with excellent organizational skills
  • Experience of the hospitality industry, ideally from within a theatre or concert venue
  • Knowledge of Health and Safety within the workplace, COSHH and Food Hygiene
  • Highly organized, able to allocate tasks in a timely manner
  • Proficient IT skills, able to use EPOS systems and PDQ's
  • Self-manage, make confident decisions under pressure, and have a commitment to providing exceptional customer service
What We Offer

As a Bar and Catering Supervisor with Leicester City Council, you will enjoy a competitive salary, generous annual leave, and membership of the Local Government Pension Scheme. You will also have the opportunity to develop your skills and expertise with a variety of training and development opportunities.



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