Field Service Engineer
1 day ago
Unlock your potential as a Field Service Engineer at Costa Coffee, where you'll play a vital role in delivering exceptional customer experiences.
**Company Overview**
Costa Coffee is a leading global coffee brand with a passion for innovation and excellence. We're part of the Coca-Cola System, operating in over 50 countries worldwide. Our commitment to quality, sustainability, and community development drives everything we do.
**Role Overview**
We're seeking an experienced Field Service Engineer to join our team in Newport. As a key member of our operations team, you'll be responsible for maintaining our Costa Express equipment, ensuring seamless customer experiences across our locations.
**Key Responsibilities**
- Diagnose and repair equipment issues to minimize downtime and maximize customer satisfaction
- Communicate effectively with colleagues and stakeholders to resolve technical queries and escalate complex issues
- Provide exceptional customer service, responding to customer concerns and resolving issues promptly
**Requirements**
- Prior experience in electrical or mechanical engineering, with a focus on service equipment maintenance
- Strong problem-solving skills, with the ability to analyze complex technical issues
- Excellent communication and interpersonal skills, with a focus on building strong relationships with customers and colleagues
**What We Offer**
As a Field Service Engineer at Costa Coffee, you can expect:
- A competitive salary of £40,000 - £55,000 per annum, depending on experience
- A comprehensive benefits package, including 50% discount on food and drinks, pension matching, and financial support fund
- Ongoing training and development opportunities, including City & Guilds Assured training program
- A dynamic and supportive work environment, with opportunities for career growth and progression
**Our Training Program**
We invest heavily in our people's development, providing a world-class academy for technical learning and hands-on experience. Our training program includes:
- Bespoke training sessions, tailored to each machine proposition
- Hands-on learning in the field, accompanied by a seasoned Field Service Engineer
- In-depth training at our Loudwater Academy, covering servicing, fault-finding, and technical knowledge
**Join Our Team**
If you're passionate about delivering exceptional customer experiences and have a keen interest in technical engineering, we encourage you to apply for this exciting opportunity. Apply now to take the first step towards a rewarding career at Costa Coffee
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