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Field Service Engineer

1 month ago

Newport, Newport, United Kingdom Costa Coffee Full time

Unlock your potential as a Field Service Engineer at Costa Coffee, where you'll play a vital role in delivering exceptional customer experiences.

**Company Overview**

Costa Coffee is a leading global coffee brand with a passion for innovation and excellence. We're part of the Coca-Cola System, operating in over 50 countries worldwide. Our commitment to quality, sustainability, and community development drives everything we do.

**Role Overview**

We're seeking an experienced Field Service Engineer to join our team in Newport. As a key member of our operations team, you'll be responsible for maintaining our Costa Express equipment, ensuring seamless customer experiences across our locations.

**Key Responsibilities**

  • Diagnose and repair equipment issues to minimize downtime and maximize customer satisfaction
  • Communicate effectively with colleagues and stakeholders to resolve technical queries and escalate complex issues
  • Provide exceptional customer service, responding to customer concerns and resolving issues promptly

**Requirements**

  • Prior experience in electrical or mechanical engineering, with a focus on service equipment maintenance
  • Strong problem-solving skills, with the ability to analyze complex technical issues
  • Excellent communication and interpersonal skills, with a focus on building strong relationships with customers and colleagues

**What We Offer**

As a Field Service Engineer at Costa Coffee, you can expect:

  • A competitive salary of £40,000 - £55,000 per annum, depending on experience
  • A comprehensive benefits package, including 50% discount on food and drinks, pension matching, and financial support fund
  • Ongoing training and development opportunities, including City & Guilds Assured training program
  • A dynamic and supportive work environment, with opportunities for career growth and progression

**Our Training Program**

We invest heavily in our people's development, providing a world-class academy for technical learning and hands-on experience. Our training program includes:

  • Bespoke training sessions, tailored to each machine proposition
  • Hands-on learning in the field, accompanied by a seasoned Field Service Engineer
  • In-depth training at our Loudwater Academy, covering servicing, fault-finding, and technical knowledge

**Join Our Team**

If you're passionate about delivering exceptional customer experiences and have a keen interest in technical engineering, we encourage you to apply for this exciting opportunity. Apply now to take the first step towards a rewarding career at Costa Coffee