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Senior IT Professional

2 months ago

Glasgow, United Kingdom In Technology Group Full time
Senior IT Technician

We're seeking a highly skilled Senior IT Technician to join our team at In Technology Group Ltd. This is a hybrid role, offering a mix of remote work, on-site support, and client visits. The position provides a dynamic blend of project work and escalated ticket support, ideal for someone looking to advance their career in IT.

The Role

As a Senior IT Technician, you'll handle 2nd and 3rd line support, providing solutions to complex technical issues and working on various IT projects. You'll be responsible for server management, network configuration, and collaborating with clients on system implementations. A driving license is preferred for occasional client visits, but not essential.

Main Responsibilities:
  • Provide 2nd/3rd line support for escalated IT issues
  • Work on IT projects such as server upgrades and network configurations
  • Support and maintain virtual environments (Hyper-V)
  • Troubleshoot and resolve complex technical problems
  • Assist with hardware and software setup, configuration, and maintenance
  • Ensure client systems' security and integrity
  • Occasionally visit client sites as required
Technical Requirements:
  • Hyper-V or other virtualisation technologies
  • Windows Server 2016/2019
  • Active Directory & Group Policy
  • Microsoft Office 365
  • Networking (DNS, DHCP, VPNs)
  • Backup and recovery solutions
  • Firewall and security solutions
  • Strong troubleshooting skills for both hardware and software issues
What's on Offer:

We offer a hybrid working arrangement, pension plan, 25 days annual leave plus bank holidays, company-paid training and certification opportunities, car allowance and mileage for site visits, flexible working options, and health and wellbeing initiatives.