Service Management Professional

2 weeks ago


NortonLeMoors, United Kingdom Solution 47 Recruitment Ltd Full time
About the Role

We are seeking an experienced Team Lead to join our Solution 47 Recruitment ltd team as a Customer Service Manager. The role is based in Sawston and requires a highly motivated individual who can manage a busy office environment.

The successful candidate will be responsible for overseeing teams of customer service representatives, ensuring they deliver exceptional customer experiences. This involves setting team goals, monitoring progress, and identifying areas for improvement.

Key Performance Indicators (KPIs):

  • Deliver excellent customer service, resulting in high customer satisfaction ratings.
  • Meet or exceed team targets, demonstrating effective leadership and management skills.
  • Maintain a positive and productive work environment, fostering open communication and collaboration among team members.

Salary Range: Approximately £40,000 - £50,000 per annum, depending on experience.


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