Support Specialist

4 weeks ago


Barnet, Greater London, United Kingdom British Red Cross Full time

About the Role:

We are seeking a passionate and enthusiastic individual to join our Health and Local Crisis Response service as a Service Support Worker. As a Service Support Worker, you will play a vital role in providing practical and emotional support to service users, enabling them to maintain their independence and well-being.

Key Responsibilities:

• Provide reactive, focused, and flexible support to adults following a hospital stay to enable early discharge.
• Respond to referrals from Clinicians and Community Health Professionals.
• Assess service users' needs, complete and follow a support plan for the individual.
• Support service users in the weeks after hospital discharge or to prevent readmission.
• Provide transportation to hospital appointments and pick up prescriptions and shopping.

Requirements:

• Good knowledge of services provided by the NHS and Social Care.
• Ability to improve service quality for the benefit of users.
• Professional manner when dealing with queries and confidential information.
• Flexibility in working hours.
• Must be a car owner/driver.

What We Offer:

• 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Up to 6% contributory pension.
• Flexible working arrangements.
• Learning and development opportunities.
• Discounts and wellbeing assistance.


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