Content Director for Client Experience
1 week ago
**Job Summary:**
We are seeking an experienced Content Director to lead our client experience team and drive day-to-day post-sale operational engagement. This is a unique opportunity to develop and implement strategies that deliver exceptional client experiences, exceeding key performance indicators (KPIs) and representing the company's values.
Main Responsibilities:
- To appoint and lead the client liaison team, ensuring they have the skills and resources needed to provide high-quality service to clients, meeting or exceeding KPIs and reinforcing the company's values.
- To provide input on new business development and review contracts, bids, and tender content to ensure alignment with the company's goals.
- To drive high-performance client Net Promoter Scores (NPS) and foster successful partnerships with both new and existing clients, encouraging positive referrals and recommendations.
- To lead and chair the Client Forum as part of the operations governance framework, anticipating future bid pipelines and monitoring delivery to client expectations.
- To work closely with client delivery and account managers to ensure seamless collaboration and excellent client outcomes.
- To establish a culture of performance and talent development, ensuring team capability aligns with client requirements and supporting the ongoing development of client service colleagues at all levels.
- To serve as the ultimate point of escalation for any calls or complaints related to client service performance or practice.
About the Role:
This is a hybrid role based in Manchester, requiring a DBS and CCJ check before commencement. As a Content Director, you will be responsible for developing and implementing strategies that exceed client expectations and drive business growth.
What We Offer:
- A competitive salary of £60,000 - £80,000 per annum, depending on experience.
- An exciting opportunity to lead a talented team and drive business growth.
- The chance to work with a leading recruitment agency, Clear IT Recruitment, and contribute to their success.
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