Content Director for Client Experience

1 week ago


Manchester, United Kingdom Clear IT Recruitment Full time

**Job Summary:**

We are seeking an experienced Content Director to lead our client experience team and drive day-to-day post-sale operational engagement. This is a unique opportunity to develop and implement strategies that deliver exceptional client experiences, exceeding key performance indicators (KPIs) and representing the company's values.

Main Responsibilities:

  1. To appoint and lead the client liaison team, ensuring they have the skills and resources needed to provide high-quality service to clients, meeting or exceeding KPIs and reinforcing the company's values.
  2. To provide input on new business development and review contracts, bids, and tender content to ensure alignment with the company's goals.
  3. To drive high-performance client Net Promoter Scores (NPS) and foster successful partnerships with both new and existing clients, encouraging positive referrals and recommendations.
  4. To lead and chair the Client Forum as part of the operations governance framework, anticipating future bid pipelines and monitoring delivery to client expectations.
  5. To work closely with client delivery and account managers to ensure seamless collaboration and excellent client outcomes.
  6. To establish a culture of performance and talent development, ensuring team capability aligns with client requirements and supporting the ongoing development of client service colleagues at all levels.
  7. To serve as the ultimate point of escalation for any calls or complaints related to client service performance or practice.

About the Role:

This is a hybrid role based in Manchester, requiring a DBS and CCJ check before commencement. As a Content Director, you will be responsible for developing and implementing strategies that exceed client expectations and drive business growth.

What We Offer:

  • A competitive salary of £60,000 - £80,000 per annum, depending on experience.
  • An exciting opportunity to lead a talented team and drive business growth.
  • The chance to work with a leading recruitment agency, Clear IT Recruitment, and contribute to their success.

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