Customer Service Representative

3 weeks ago


Uppingham, Rutland, United Kingdom Rutlandvets Full time

Rutlandvets is seeking a skilled Customer Service Representative to join our dynamic team. As a part-time Veterinary Front Desk Administrator, you will be responsible for providing exceptional customer service to clients and their pets.

About the Role

This exciting opportunity is perfect for someone who is friendly, approachable, and has excellent communication skills.

  • Provide administrative support to our front-of-house team.
  • Manage phone calls, emails, and walk-in traffic in a calm and professional manner.
  • Maintain accurate records of client information and veterinary care.
Key Responsibilities:
  1. Deliver exceptional customer experiences through effective communication and empathy.
  2. Work effectively under pressure to meet deadlines and priorities.
Benefits

We offer a competitive package that includes:

  • Paid membership to the British Veterinary Receptionists Association (BVRA).
  • Paid lunch breaks and regular breaks throughout the day.
  • Free flu jabs and VDU eye care vouchers to support your well-being.
  • Access to an employee assistance programme for personal and professional support.
  • Regular team social events to foster camaraderie and teamwork.
Requirements

We're seeking a motivated and organized individual who is passionate about animal welfare and committed to delivering exceptional customer service. The estimated salary for this role is £11.50 - £12.00 per hour, depending on experience.



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