Boutique Manager
4 weeks ago
We are seeking a highly skilled and inspirational Boutique Manager to lead our team of Sales Advisors at Jo Malone London. As a key member of our retail team, you will be responsible for creating and executing a business plan to drive sales, customer service, and operational targets.
The ideal candidate will have proven retail management experience, preferably within the beauty or fast-paced retail environment. You will have a proven track record of leading, coaching, and developing a team to succeed, as well as experience in setting sales and customer service targets, sales analysis, and staff scheduling.
As a Boutique Manager, you will be accountable for the smooth running of the store, ensuring all team members are aligned with the Boutique and Brand vision. You will also be responsible for coaching and inspiring your team, ensuring development and allowing them to exceed their KPIs.
We offer a competitive industry salary, commission scheme eligibility, annual leave and family leave, product discount/staff product concession monthly credit spend allowance, mental health wellbeing initiatives, benefits platform with exclusive discounts and offers, work life connections – employee assistance programme, and extensive training and development offering.
Key Responsibilities:
- Lead and develop a high-performing team of Sales Advisors
- Create and execute a business plan to drive sales, customer service, and operational targets
- Set sales and customer service targets, sales analysis, and staff scheduling
- Ensure the smooth running of the store and alignment with the Boutique and Brand vision
- Coach and inspire team members to exceed their KPIs
Requirements:
- Proven retail management experience, preferably within beauty or fast-paced retail environment
- Proven track record of leading, coaching, and developing a team to succeed
- Experience in setting sales and customer service targets, sales analysis, and staff scheduling
- Ability to coach and inspire team members to exceed their KPIs
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