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Customer Service Representative
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We are seeking an exceptional individual to join our Customer Finance Support team at Specialist Motor Finance Limited. As a Customer Service Advisor, you will play a crucial role in communicating with customers who have failed to meet their contractual payments towards their Hire Purchase agreement.
Key Responsibilities- Communicate with customers in a clear, fair, and not misleading way to help them get their agreement up to date.
- Assess each customer's circumstance on a case-by-case basis to ensure the right outcome is achieved.
- Negotiate payment or arrangement options to bring the customer's agreement up to date as soon as possible.
- Support colleagues and the department to ensure all department aims are achieved.
- Deliver outstanding customer service in line with our vulnerable customers and debt collections policies and procedures.
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A collaborative and supportive work environment.
- Training and exam sponsorship.
- Employee assistance programme.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Knowledge of consumer duty and treat customers fairly.
We operate Monday to Friday between the hours of 8am-7pm, with 2 Saturdays per month. This role is hybrid after probation period, with 3 days in the office and 2 days at home.
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