IT Support Specialist

5 days ago

Ascot, Windsor and Maidenhead, United Kingdom IT Talent Solutions Ltd Full time
Technical Support Role

We are seeking a skilled IT Support Specialist to join our team at IT Talent Solutions Ltd. As a key member of our technical support team, you will be responsible for providing top-tier IT support to our clients.

Key Responsibilities:
  • Provide 2nd - 3rd line technical support, troubleshooting and resolving a wide range of IT issues, including hardware, software, and network-related queries.
  • Assist with escalations from 1st line support, ensuring timely resolution and excellent service delivery.
  • Collaborate with internal teams and external vendors to resolve complex technical issues.
  • Monitor system performance, proactively identifying potential issues and implementing effective solutions.
  • Maintain documentation and support procedures, contributing to knowledge sharing across the team.
  • Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of the IT support function.
Requirements:
  • Proven experience in a 2nd line support role, with a strong understanding of IT infrastructure, including Windows Server, Active Directory, Office 365, and networking.
  • Excellent problem-solving skills with the ability to troubleshoot complex technical issues.
  • Strong communication and interpersonal skills, with the ability to provide a high level of customer service.
  • Familiarity with ITIL frameworks and best practices is an advantage.
  • Ability to work independently as well as in a collaborative team environment.

This is an exciting opportunity to work in a dynamic and innovative environment where your expertise will be valued and your career can thrive. If you are a tech-savvy professional with a passion for providing top-tier IT support, we encourage you to apply for this role.

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