IT Support Specialist

3 hours ago

Ascot, Windsor and Maidenhead, United Kingdom IT Talent Solutions Ltd Full time

We are seeking a skilled IT Technician to join our professional team at IT Talent Solutions Ltd in Bracknell.

About the Role:

As an IT Technician, you will be responsible for providing 2nd - 3rd line technical support, troubleshooting and resolving a wide range of IT issues, including hardware, software, and network-related queries.

Key Responsibilities:

  • Assist with escalations from 1st line support, ensuring timely resolution and excellent service delivery.
  • Collaborate with internal teams and external vendors to resolve complex technical issues.
  • Monitor system performance, proactively identifying potential issues and implementing effective solutions.
  • Maintain documentation and support procedures, contributing to knowledge sharing across the team.
  • Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of the IT support function.

Requirements:

  • Proven experience in a technical support role, with a strong understanding of IT systems and infrastructure.
  • Excellent problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions.
  • Strong communication and interpersonal skills, with the ability to work effectively with internal teams and external vendors.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional development and career growth.

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