Operational and Technical Analyst

2 weeks ago


London, Greater London, United Kingdom Liberty Specialty Markets Full time
About the Role:

An Operational & Technical Analyst will be part of a team supporting over 100 operational team members and 200 underwriters. The role is responsible for assisting the Operational & Technical Manager with BAU support, process review and audit activities across the London Open Market & Global product underwriting process.

The Operational & Technical Analyst will partner with team members from Underwriting, Claims, Finance, Actuarial, Business Development, Finance and other parts of Operations to ensure key objectives and business objectives are met.

About the Department & Team:

We are the Operational and Technical Excellence team who are trying to optimise the London & UK Branch Open Market & Global insurance operational support teams processes and procedures through standardised training, communication, process streamlining, audits and data analysis.

  1. Assist in monitoring all business support new starter information and training packs.
  2. Assist other team members in providing regular training sessions to cover key processes within the underwriting support teams.
  3. Prioritise work and give a good level of attention to detail to ensure team quality and timeliness targets are met.
  4. Carry out support activities for the team during requirements gathering, feasibility and operational benefit reviews, documentation creation and UAT testing for change projects affecting the business support teams.

Business Partnering:

  1. Key member of the Integrated Business Unit – represent Operations with team members from all relevant departments.
  2. Ensure all functions are aware of relevant Operations issues, opportunities and changes that could impact performance and strategy.
  3. Ability to adapt and produce workable solutions that meet the immediate demands of the situation(s).

About Liberty Specialty Markets (LSM):

Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer.



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