Executive Director of Operations
4 weeks ago
We are seeking a highly skilled and experienced General Manager to lead our client's Quick Service Restaurant (QSR) business in achieving long-term success and future expansion. The ideal candidate will have a proven track record of driving business growth, implementing efficient systems, and streamlining operations to deliver exceptional guest experiences.
Key Responsibilities:
- Develop and Implement Operational Systems: Design and implement efficient operational systems to drive business success, ensuring seamless execution and continuous improvement.
- Lead and Develop the Team: Provide hands-on leadership and development for the team, fostering a positive working environment that promotes growth, innovation, and excellence.
- Maintain Compliance and Standards: Ensure all company paperwork, including Health & Safety and financial audits, is maintained to the highest standard, adhering to regulatory requirements and industry best practices.
- Optimise Operations and Service: Streamline operations to improve efficiency, maintain excellent standards of service and food quality, and ensure a seamless customer experience.
- Manage Day-to-Day Operations: Take ownership of day-to-day operations, focusing on optimising processes, delivering exceptional guest experiences, and driving business growth.
- Proactively Manage Logistics and Stock: Proactively manage staff scheduling, logistics, and stock to ensure smooth, speedy service, and maintain a high level of customer satisfaction.
- Identify Areas for Improvement: Identify areas for improvement and implement innovative solutions to drive performance and growth, ensuring the business remains competitive and agile.
- Cultivate a Team-Focused Atmosphere: Cultivate a team-focused atmosphere that promotes collaboration, innovation, and excellence, helping to develop future leaders within the business.
The Ideal Candidate:
- Previous Experience in QSR or Hospitality: Previous experience in a fast-paced QSR or hospitality environment, with a proven track record of driving business growth and delivering exceptional results.
- Natural Leadership and Entrepreneurial Mindset: A natural leader with a proactive, entrepreneurial mindset, able to adapt to changing business needs and drive innovation.
- Strong Organisational and Multitasking Abilities: Strong organisational and multitasking abilities, with the ability to prioritise tasks, manage multiple projects, and meet deadlines.
- Passionate about Team Development and Business Growth: Passionate about team development and business growth, with a focus on delivering exceptional results and driving long-term success.
- Enthusiastic, Driven, and Adaptable: Enthusiastic, driven, and able to adapt to changing business needs, with a strong work ethic and a commitment to excellence.
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