Reactive Contracts Specialist
1 day ago
We are looking for a skilled Reactive Contracts Specialist to join our team and play a pivotal role in ensuring the successful delivery of approximately 25,000 repairs per annum. As the Reactive Contracts Specialist, you will be responsible for leading and managing all aspects of reactive maintenance contracts, ensuring compliance with contractual obligations and performance standards.
Responsibilities:
- Oversee the operational performance of the team, including Supervisors and Administrators, to ensure efficient management of repair requests and service delivery.
- Strategically plan and allocate resources to meet the demands of the repairs, driving continuous improvements in service delivery.
- Manage relationships with various stakeholders, including tenants, external contractors, and internal teams, to foster collaboration and resolve any issues promptly.
- Monitor and report on contracts performance metrics, identifying areas for improvement and implementing action plans as required.
- Ensure that all health and safety regulations are adhered to within the reactive maintenance contracts under your management.
Requirements:
- Proven experience as a Contracts Manager in a similar field, managing reactive maintenance contracts is essential.
- Strong understanding of the social housing sector and the unique challenges associated with occupied properties.
- Demonstrated ability to manage high volumes of repairs and maintain quality standards under pressure.
- Excellent leadership and team management skills, with the ability to motivate and develop a diverse workforce.
- Strong communication and interpersonal skills, capable of building relationships at all levels.
Package:
The package includes a salary range of £55,000 - £61,000 per annum, commensurate with experience, along with a comprehensive benefits package, including a van and fuel card for work-related travel.
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