Strategic Supply Chain Director

1 month ago

London, Greater London, United Kingdom Shiseido Company, Limited Full time
Supply Chain Director Role Overview

The Supply Chain Director will be responsible for leading end-to-end supply chain operations in the UK and Ireland region, driving excellent consumer-focused execution.

This role requires a strong leader who can ensure all customer requirements are met from stock availability to compliant on-time, in-full delivery.

Main Responsibilities
  • Lead process control and the execution of all operational processes in the UK and Ireland region, delivering a high standard of customer experience.
  • Accountable for local demand planning across Shiseido UKI brands, ensuring accurate forecasts and alignment with business growth plans.
  • Oversee the S&OP process, reconciling sales and demand forecasts for stock planning purposes, providing information at brand, group, and regional levels as required.
  • Foster forecast accuracy improvement and align the demand plan to budget, while ensuring product category, retailer-specific, and brand growth plans are met.
  • Drive the monthly demand review process with the Commercial and Finance teams, and the Warehouse team, to ensure accurate forecasting.
  • Manage the end-to-end order management process and team, ensuring accuracy and timeliness.
  • Develop, monitor, and communicate supply chain KPIs, including Availability, OTIF, customer non-compliances, complaints, forecast accuracy, and retail sales performance.
  • Provide data for commercial decision-making on prioritization of products when challenges occur.
  • Execute UKI quota/allocation management for challenged/restricted stock items.
  • Manage supply chain budget, impacting the wider UKI revenue budget through forecasting and influencing budget allocation in other areas, such as marketing spend.
  • Identify supply chain improvement projects and contribute actively from project conception to implementation and review.
  • E nsure new customer requirements/new channels/new customers/new brands are adequately communicated to warehouse and systematically controlled to prevent delays and non-conformances, ensuring excellent execution.
  • Manage and optimize logistics operations, including transportation, warehousing, and distribution, to ensure efficient movement of goods while minimizing costs.
  • Negotiate and manage logistics and 3PL contracts.
Requirements
  • Experience in leading end-to-end demand and supply chain operations in a customer-focused environment, preferably in the retail sector.
  • Demand and Supply Planning Experience.
  • Ability to influence the business commercially and effectively manage stakeholders, including remote teams.
  • Experience dealing with complexities of multiple brands within a matrix organization.
  • Ability to think holistically while being close to detail.
  • Experience in leading collaborations across Sales and Marketing teams, and delivering effective planning with retail partners/customers.
  • Driven to deliver change and challenge processes to deliver efficiencies.
  • Ability to effectively lead, manage, and develop a team.
  • Knowledge of reviewing and implementing business-relevant KPIs.
  • Previous experience integrating new customers, channels, or brands.
  • SAP experience.
  • Expertise in maintaining monthly sell-in forecasts that reflect sell-out and trends of the business, in addition to specific needs of retailers.
  • Experience working with third-party warehouses.
  • Alignment with the company's 'Trust8' working principles: Think Big, Take Risks, Hands On, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success.
Benefits
  • 26 days holiday + bank holidays + birthday day off.
  • Holiday buy – up to 5 days.
  • Day off when you get married or move house.
  • Generous contributory pension scheme – match up to 8%.
  • Annual performance-related bonus.
  • Private medical insurance with Vitality.
  • Enhanced parental allowance.
  • Life Assurance up to x4 salary.
  • Flexible Friday finish.
  • Flexible & hybrid working.
  • Annual performance and development reviews to track career progress.
  • Additional Lead Team Benefits.

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