Supply Chain Liaison Specialist
1 week ago
About the Job
Our client is a leading food manufacturing company with a strong reputation for delivering high-quality products to major retailers. We are seeking an experienced Customer Coordinator to join our team.
Key Responsibilities
- Process EDI orders and 'key on' orders for nominated accounts using Navision.
- Manage manual orders using Navision system from emailed and phone call orders for all Accounts and other customers.
- Coordinate delivery and collection bookings from the customer and ensure this is passed onto distribution service.
- Collaborate with distribution sites to ensure optimum levels of service.
- Monitor distribution stocks versus orders received especially on Own Label products.
- Organize and attend regular account meetings to discuss the details of your accounts with Demand planners and Key account managers.
- Generate contact reports from above meetings and send out internally with agreed actions and responsibilities.
- Produce Service Level reports weekly for internal business for your accounts.
- Communicate with customers regarding potential or actual stock issues and re-delivery where applicable.
- Review and update orders v forecasts for Impulse nominated accounts and inform Forecasting/planning of any potential issues or changes.
- Verify and manage promotional lines to ensure orders and phasing are monitored and verified.
- Identify and resolve delivery issues relating to failed deliveries informing Logistics Manager of any repeat situations.
- Highlight and report root cause of issues which affect the Service level as part of ongoing process.
- Notify customers of any changes to the short term production plan which will impact on the customer service level in a timely manner.
- Review and report back to the business on any potential issues in times of stock shortages.
What We Offer
This is an excellent opportunity to work for a reputable company with a strong commitment to customer service. You will receive a competitive salary of £27,500 per annum, 32 days holiday, and excellent career progression opportunities.
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