Fines Officer

7 days ago

Cwmbran, Torfaen County Borough, United Kingdom Brook Street NMR Full time

Role Overview

The Criminal Fines Collection and Enforcement team within HM Courts and Tribunal Service (HMCTS) is a key function responsible for ensuring convicted individuals comply with financial penalties imposed by the criminal courts. The team employs approximately 1,500 staff across 50 locations in England and Wales, working together to enforce compliance and manage Confiscation Orders. In this role, you will be an integral part of the team, providing exceptional customer service to individuals who are often in challenging situations.

Key Responsibilities

  • Confidently answer a range of telephone enquiries for the Criminal Fines Collection and Enforcement Contact Centre
  • Utilize excellent communication skills to empathize with customers and work collaboratively to resolve issues
  • Update records on the in-house computer system following contact
  • Deliver a helpful, prompt, polite, and "right first time" service to customers

Benefits

Becoming a part of the Brook Street NMR team means joining a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme. As a supplier to the Public Sector Resourcing Framework (PSR), we offer a guaranteed interview with a PSR Sourcer. We are committed to engaging with candidates who identify as having a disability or as veterans or spouses/partners of military personnel and meet the essential criteria for the role. In cases where we have a high volume of ex-military candidates/military spouses/partners, we will interview the best candidates from within that group.

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