Office Collection Specialist
5 days ago
About the Role
Criminal Fines Collection and Enforcement is a key function within HM Courts and Tribunal Service (HMCTS). As a Collection and Enforcement Agent, you will play a crucial role in ensuring convicted parties comply with fines and other financial penalties imposed by the criminal courts.
The Criminal Fines Collection and Enforcement contact centre at HMCTS Wales Contact & Compliance Centre in Cwmbran operates a centralised telephony service. You will be responsible for handling telephone enquiries with empathy and understanding, providing excellent customer service in a busy and dynamic environment.
Key Responsibilities
- Confidently answer a range of telephone enquiries for the Criminal Fines Collection and Enforcement Contact Centre.
- Update records on our in-house computer system following contact.
As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street is committed to providing equal opportunities for all candidates. We encourage applications from individuals with disabilities and/or veterans or spouses/partners of military personnel who meet the essential criteria for the role.
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