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Quality Assurance Manager

2 months ago

Welwyn Garden City, Hertfordshire, United Kingdom Ocado Group Full time

Quality Assurance Manager | Robotics Hardware | Hybrid Working

About Ocado Group:

Ocado Group is a leading online retail technology company, powering the future of online retail across the globe through innovative solutions and automation.

We're a dynamic and forward-thinking organization, constantly reinventing ourselves, learning fast, and evolving our craftsmanship to achieve our mission of changing the way the world shops.

We enable some of the world's most forward-thinking retailers to deliver grocery online profitably, scalably, and sustainably. Our technology estate includes robotics, AI, machine learning, simulation, forecasting, and edge intelligence, which form part of our game-changing 'Ocado Smart Platform' product.

We champion a value-led culture to get our teams working at their very best and to help create a collaborative working environment that our people love. Our core values of Trust, Autonomy, Craftsmanship, Collaboration, and Learn Fast drive our innovative culture.

About the Role:

The Quality Assurance Manager plays a crucial role in championing Ocado Group's Quality Mission, ensuring our suite of robotics products aligns with our strategic goals for assured outcomes.

This role involves driving innovative approaches to Quality Management System (QMS) application across Compliance, Design, Operations, and Services. You will be part of a cross-functional team of Product, Hardware, and Project Engineers, situated within Ocado Technology Services while equally supporting Ocado Technology Operations.

The primary objectives of this role are to establish, implement, and maintain an effective quality management system while reporting measurable performance improvements. Your responsibilities will include:

  • Developing and promoting a proactive quality assurance framework across the company.
  • Implementing value-driven improvements to our QMS, crucial for fostering our quality culture.
  • Establishing dependencies for QMS integration in product design and engineering.
  • Leading internal audits, governance, and reporting processes.
  • Identifying opportunities for Project Quality Assurance to drive enhancements in quality.
  • Conducting problem-solving and failure mode analysis with Supply Chain Quality to identify and mitigate design process failures.

Requirements:

  • Ideal candidate has a Bachelor's degree in Engineering or a related field.
  • Proven experience in Quality Systems Management/Quality Assurance/Quality Assurance Engineer (or other relatable fields).
  • In-depth understanding of quality control procedures and relevant legal standards.
  • Strong organizational and leadership skills.
  • Conscientious, responsible, and committed to quality.
  • Outstanding communication skills, fostering collaboration across teams.
  • Excellent analytical and problem-solving abilities.
  • Proficiency in quality tools and methodologies.

What We Offer:

  • Hybrid working (2 days in the office)
  • 30 days work from anywhere globally
  • Remote working for the month of August
  • Wellbeing support through Apps such as Unmind and an Employee Assistance Programme
  • 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
  • Pension scheme (various options available including employer contribution matching up to 7%)
  • Private Medical Insurance
  • 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete)
  • Train Ticket loan (interest-free)
  • Cycle to Work Scheme
  • Opportunity to participate in Share save and Buy as You Earn share schemes
  • 15% discount on Ocado.com and free delivery for all employees
  • Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary)
  • Free shuttle bus to-and-from Welwyn Garden City train station