Project Coordinator
1 month ago
About the Role
We are seeking a highly skilled and experienced professional to join our team as a Project Specialist. As a key member of our Services Directorate, you will play a critical role in ensuring the successful delivery of our Change Programme.
Key Responsibilities
- Chair and manage the Change Review Board to ensure Contact Centre operational readiness, including stakeholder engagement, resource allocation, planning, delivery tracking, shrinkage, and impact assessment.
- Chair and manage programme delivery review meetings, building and maintaining effective team relationships, monitoring progress, and resolving/highlighting barriers to delivery.
- Support, track, and govern changes through the designing, documenting, and improving of internal processes and project documentation.
- Drive customer experience, compliance, and operational efficiencies through effective change management and continuous improvement.
Requirements
- Strong communication and written skills combined with an eye for detail.
- Strong stakeholder management skills with the ability to collaborate with multiple stakeholders, including contact centre partners overseas.
- Ability to multi-task and work on multiple complex projects of work.
- Experience of governance of programme/change delivery and/or continuous improvement role.
- Experience in telco/contact centre operations (preferred).
- Experience of Asana (preferred).
What We Offer
We are committed to equality in employment and growing a diverse workforce. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.
At Three, we have a hybrid working arrangement in place as standard for office-based employees, where employees work from a mix of office-based locations and working from their home in the UK to carry on their role.
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