Employment Support Specialist

4 weeks ago


London Borough of Newham, United Kingdom Maximus Full time

About the Role

As an Employment Advisor at Maximus, you will play a vital role in helping individuals overcome barriers to employment and achieve their career goals. You will work directly with a caseload of customers, providing coaching and support to equip them with the necessary skills and confidence to secure and sustain employment.

Key Responsibilities

  • Meet personal performance targets and Key Performance Indicators
  • Manage a caseload of customers using a variety of coaching strategies, ensuring they are prepared for interviews and job searching
  • Undertake in-depth assessments using a suite of tools to fully understand a customer's circumstances, preferences, and holistic barriers to progression
  • Co-produce personalised tailored SMART action plans with sequenced interventions and development opportunities
  • Use an integration framework of local specialist services to obtain support to address specific issues
  • Identify the specific recruitment needs of each employer and undertake tailored pre-screens and group assessments
  • Co-produce effective in-work support plans with participants and employers
  • Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service
  • Fully comply with company policies, including those for personal data security, safeguarding, and health & safety

Requirements

  • Customer-focused with a strong commitment to customer care
  • A strong team player with a positive and flexible approach to work and colleagues
  • Previous experience of working in a fast-paced, target-driven environment
  • Previous experience of delivering services to meet contractual and quality standards
  • Fully IT literate in using a range of Microsoft Office programmes and modern digital technologies
  • Strong communicator, demonstrating an ability to listen, question, and build relationships
  • Demonstrable creative problem-solving skills and a positive approach to challenging and overcoming any barriers
  • Demonstrable ability to plan and organise workload to meet required targets and deadlines

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