Employment Support Specialist
4 weeks ago
About the Role
As an Employment Advisor at Maximus, you will play a vital role in helping individuals overcome barriers to employment and achieve their career goals. You will work directly with a caseload of customers, providing coaching and support to equip them with the necessary skills and confidence to secure and sustain employment.
Key Responsibilities
- Meet personal performance targets and Key Performance Indicators
- Manage a caseload of customers using a variety of coaching strategies, ensuring they are prepared for interviews and job searching
- Undertake in-depth assessments using a suite of tools to fully understand a customer's circumstances, preferences, and holistic barriers to progression
- Co-produce personalised tailored SMART action plans with sequenced interventions and development opportunities
- Use an integration framework of local specialist services to obtain support to address specific issues
- Identify the specific recruitment needs of each employer and undertake tailored pre-screens and group assessments
- Co-produce effective in-work support plans with participants and employers
- Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service
- Fully comply with company policies, including those for personal data security, safeguarding, and health & safety
Requirements
- Customer-focused with a strong commitment to customer care
- A strong team player with a positive and flexible approach to work and colleagues
- Previous experience of working in a fast-paced, target-driven environment
- Previous experience of delivering services to meet contractual and quality standards
- Fully IT literate in using a range of Microsoft Office programmes and modern digital technologies
- Strong communicator, demonstrating an ability to listen, question, and build relationships
- Demonstrable creative problem-solving skills and a positive approach to challenging and overcoming any barriers
- Demonstrable ability to plan and organise workload to meet required targets and deadlines
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