Customer Service Representative

2 weeks ago

Huddersfield, Kirklees, United Kingdom FMG Repair Services Full time
Customer Service Advisor

FMG Repair Services is seeking an experienced Customer Service Advisor to join our team in Huddersfield. As a key member of our Bodyshop team, you will be responsible for providing exceptional customer service, ensuring complete customer satisfaction, and working closely with our customers, Bodyshop, and third-party providers.

Key Responsibilities:
  • Prepare job cards and files, maintaining an efficient and effective system for associated paperwork.
  • Provide vehicle progress reports, arrange and allocate courtesy cars, and collect payment.
  • Liaise between customers, the Bodyshop, and third-party providers to ensure a first-class service.
Requirements:
  • Excellent customer-facing experience with strong administration and IT skills.
  • Full UK Manual driving license.
What We Offer:
  • Fantastic basic salary.
  • Uncapped monthly bonus schemes plus guaranteed average bonus when on holiday.
  • Additional days' leave to celebrate your birthday each year.
  • Free life assurance (x2 basic salary).
  • Exclusive employee vehicle-leasing schemes.
  • Pension and save-as-you-earn share scheme.
  • Benefits App with retailer discounts and cashback deals.
  • Well-being services, including 24/7 GP service, mental health support, and physiotherapy.
  • Wagestream for financial wellbeing, including discounts, benefits eligibility, and financial coaching.
About FMG Repair Services:
  • We're part of ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain.
  • We invest in our colleagues, offering opportunities for growth and development within FMG RS and the wider ZIGUP business.
  • We're committed to being at the cutting edge of the industry, investing in EV capabilities, workshops, and training centers.

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