Insurance Claims Specialist

5 days ago


Llanelli, Carmarthenshire, United Kingdom Ecclesiastical Insurance Group Full time
About the Role

We are seeking an experienced Claims Specialist to join our team at Ecclesiastical Insurance Group. As an Insurance Claims Specialist, you will be responsible for handling claims efficiently and fairly, ensuring exceptional client service and achieving team targets.

The successful candidate will have a solid background in general insurance and a proven track record of providing high-quality claims handling services. You will be responsible for notifying new claims to insurers, maintaining accurate claims records, and providing exceptional support and advice to clients.

Key Responsibilities:

  • Achieve individual targets and key performance indicators as set and agreed.
  • Notify new claims to insurers and maintain accurate claims records.
  • Provide exceptional support and advice to clients ensuring high levels of service and client satisfaction.
  • Identify, assess and understand claims information for particular products.
  • Assess policy cover and the information required to progress claims.
  • Maintain a comprehensive diary system to monitor claims progress and ensure all actions carried out are clearly recorded.
  • Action correspondence quickly to avoid any delay in settlement of a claim.
  • Deal with repudiated claims and understand why they have been repudiated.
  • Discuss and understand how to approach complex cases before providing relevant support to clients.
  • Be proactive and maximise all business opportunities making clients aware of alternative products (generating leads), advising clients of potential gaps in cover and promoting insurance reviews with clients wherever possible.
  • Maintain and build on existing relationships with insurers and other third parties.
  • Maintain own technical competence, including a broad knowledge of our products and the policy covers.
  • Support colleagues from all areas of the business as required.
Requirements
  • Proven experience within a similar Claims orientated insurance role.
  • Demonstrable knowledge of the insurance industry.
  • Chartered Insurance Institute Certificate in Insurance (preferred).
  • Ability to work in a regulated, compliant and client focussed environment.
  • Quality orientated with great attention to detail.
What We Offer
  • 28 days annual leave plus bank holidays.
  • Your birthday off.
  • Group Personal Pension.
  • Bonus scheme.
  • A holiday buy scheme.
  • An array of health and wellbeing benefits, company cash plan, income protection and life assurance.
  • Enhanced sick pay and parental leave.
  • Support and funding toward study and professional qualifications.
  • Paid time off for volunteering.


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